About Us

From Beautiful Fireplaces and Inserts, to Log Sets, Doors, Mantels, and More, Penguin Fireplace, Inc. Has the Style and Price You’re Looking For.

Quality And Design

Family owned and operated since 2006, Penguin Fireplace, Inc. has supplied and serviced fireplaces and installations in the Bay Area and surrounding areas. Everything from traditional gas to wood burning fireplaces, electric fireplaces, outdoor fireplaces, and much more.

At Penguin Fireplace Inc, we are proud of our many years of experience in the fireplaces industry. Efrain Osorio, the Owner/Founder of Penguin Fireplace, Inc., and his over twenty years of work experience in the fireplace installation world has qualified us to install all types of fireplaces.

Our friendly sales staff and professional installers are here for you from start to finish to help you pick out and install the perfect fireplace for your home or business, while meeting your timeline and budget.

Visit our San Jose fireplace showroom! Our showroom showcases the newest trends in fireplace designs. From traditional to contemporary – and is full of exciting ideas for all tastes. We are San Jose’s leading fireplace showroom for gas fireplaces, electric fireplaces, outdoor fireplaces, luxury fireplaces, and fireplace accessories.

Our Core Values

An outstanding customer experience is what you will receive from us when choosing Penguin Fireplace, Inc.

When you choose Penguin Fireplace, Inc. you will receive a professional service of the highest quality. We understand that everyone is unique and has their own sense of style!

We understand that everyone is unique and has their own sense of style! To make an educated and informed purchase, please vist our showroom 1520 N. 4th st San Jose Ca 95112 to see all of the different working models on display.

We offer affordable and fair prices at Penguin Fireplace, Inc. because we know how important it is for our clients to stay within their budget.


We believe that people can be truly happy on the outside only after reaching happiness within.
Anna Bagozzi
Anna Bagozzi
Thank you to everyone on the team. Best fireplace company in all of the bay. Need to get some better shots of it , but here’s a quick snap, love it! Great to work with and awesome people.
Diane Smith
Diane Smith
Can't say enough great things. In summary, stellar customer service. Sales process was low pressure and just focused on info. They held on to my fireplace for a week while I was out of the country. Eric spent 30 minutes with me on the phone to figure out features of its operation. Really patient and great people.
Douglas Valkenaar
Douglas Valkenaar
Pre-purchase experience was great. Super product selection ($$$$ - $$). Great ideas. Good understanding of product and what would fit in our home. Will follow-up if we decide to purchase from them.
Jennette Holzworth
Jennette Holzworth
We had a lot of bumps in our process with Penguin but at every step they were responsive and resolved the issues. There will likely always be issues in life but what matters is that the business cares about its customers and will make it right.
Russell Chen
Russell Chen
They are very nice and professional. Perhaps you can find lower price from website but you have to find installs service by yourself. They provide total solution and reasonable price.
Kelvin Lim
Kelvin Lim
My wife and I loved our experience with Penguin Fireplace for our gas fireplace replacement and remodel. Notable highlights: 1. Sales: patient and responsive communication Eric Jaramillo did an excellent job educating us on what to consider for our fireplace purchase. As first-time buyers, we needed many, many rounds of Q&A before deciding--and Eric was very patient and helpful in answering our questions (including connecting us to a Mendota rep directly at one point for faster detailed advice). I especially appreciated how responsive Eric was via email and text. He typically responded within one business day, and often within just a few hours. 2. Installation: top-notch technical expertise Unfortunately, we ran into a major technical difficulty with installing the direct vent pipe for the Mendota model we chose, due to our three-floor townhouse layout. I was on the verge of giving up and switching to a different fireplace model. But Charles Mercer reassured us with his confidence that he would figure out a solution ("Don't worry, we can handle problems like this. It's what makes our job interesting!"). It took a bit of time (Charles had to get someone to make a custom connector part)--but Charles and his team delivered! They successfully devised a solution that worked well, without compromising safety or performance. And at no extra cost to us. Charles was fantastic in explaining all the technical details to me. He communicated everything very clearly, in terms that a non-expert like me could understand. I appreciated how he kept me apprised and engaged throughout the whole process. 3. Follow-up service: great attention to customer satisfaction A couple weeks after the fireplace was installed, it started failing to ignite. But I was very pleased with the level of support that Penguin provided. They sent out a technician (Ben) quickly to investigate, and fixed the issue after procuring a replacement circuit board. Ben also readily took care of a bunch of small cosmetic issues at my request. The entire customer service experience was very pleasant, attentive, and fast. ---- Overall, I would definitely recommend Penguin Fireplace. While there were a few understandable hiccups and delays, their team provided impeccable service through it all. Of course, we don't buy fireplaces frequently--but if I were in the market again, I'd go to Penguin first for sure.
Sarah Leung
Sarah Leung
Very good customer service and knowledgeable staff.
Asit Desai
Asit Desai
We had an issue with our fireplace due to a mistake made by an electrician. I called Penguin Fireplace and explained them the problem to check if they can send a technician to fix this issue. Charles mentioned that most likely replacing the transformer should solve the issue and said that it is an easy do it yourself project. He sent us a link to the part number that we would need. Very happy with the support provided by him.
Jasmina Shah
Jasmina Shah
I called for a service on my fireplace and they were honest that they recommended that we can do it our self and send a email with a link to where to purchase the part online. I have never got that kind of awesome experience from anyone. When we need any further fireplace help, we will be calling them without a second thought. Highly recommend them.

Products We Carry

We only contract qualified and WETT-certified fireplace installers and management to help our customers.
Get A Quote Today

We believe to establish good business relation

For questions, estimates, and appointments: Email or call our showroom at 408-441-4680.

We are open Mon-Fri: 9 AM to 4 PM / Sat: 10 AM – 1 PM

and our helpful & friendly staff are standing by to assist you!

Memorial Day Sale!

Please call for details ending May 31st!

We will be open 10AM-2PM Memorial Day! (5/27/24)